Shipping policy

 

**Shipping Return Policy**

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) following the guidelines below.

1. **Return Window**: You have 7 days from the date of delivery to initiate a return.

2. **Condition of Items**: All returned items must be in their original condition, unused, and with all tags and packaging intact. Items that do not meet these criteria may be refused or incur a restocking fee.

3. **Return Shipping Costs**: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. **How to Initiate a Return**: To initiate a return, please contact our customer service team at Mustafa.waqf@hotmail.com. Include your order number and the reason for the return. We will provide you with the necessary instructions.

5. **Refund Process**: Once your return is received and inspected, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

6. **Exchanges**: We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

7. **Final Sale Items**: Items marked as final sale cannot be returned or exchanged.

If you have any questions or concerns, please reach out to our customer service team. We’re here to help!

Thank you for your understanding.