Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at almustafatimepieces@gmail.com.

**Return and Refund Policy for AL-MUSTAFA**

At AL-MUSTAFA, we want you to be completely satisfied with your purchase. If you need to return your watch, please review our return and refund policy below.

**1. Return Period**

You may return your watch within 7 days of the delivery date for a refund or exchange. To be eligible for a return, the watch must be in its original condition, unworn, and in the original packaging.

**2. Return Process**

Before initiating a return, please email our customer service team at Mustafa.waqt@hotmail.com with your order details and reason for the return. We will provide you with further instructions and a return authorization.

**3. Shipping Costs**

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

**4. Refund Process**

Once we receive your returned watch and confirm its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

**5. Exchanges**

If you would like to exchange your watch for a different model or style, please follow the return process outlined above and specify that you wish to exchange your item. Once we receive your return, we will process the exchange based on availability.

**6. Non-Returnable Items**

Please note that certain items may be non-returnable, including customized or personalized watches, unless they are defective or damaged upon receipt.

**7. Contact Information**

For any questions or concerns regarding returns and refunds, please contact our customer service team at Mustafa.waqt@hotmail.com.

Thank you for shopping with AL-MUSTAFA. We appreciate your understanding and support!